Refunds & Cancellation

Cancelling before work starts

You can cancel an accepted quote at any time before work starts. If you have paid a deposit and we have not begun work, we will refund it in full within 14 days of your cancellation. Any third-party costs already committed on your behalf (for example a domain name) are not refundable.

Cancelling during a project

If you cancel once work has started, you pay for the work completed up to the date of cancellation, plus any third-party costs already incurred. Any deposit you have paid is set against this amount and the balance, if any, is refunded. We will give you a clear breakdown, and hand over the work completed so far once it is paid for.

Consumer cancellation rights

If you are a consumer (not a business) and you agree to a contract online or by phone, you may have a 14-day cancellation period under the Consumer Contracts Regulations. If you ask us to start work within the 14 days, you agree to pay for the work done up to the point you cancel. Business customers do not have a statutory cancellation period, and the terms above apply.

How to cancel

Email us at contact@microsupportsolutions.co.uk, quoting your reference number, or call +44 7988 516409. We will confirm your cancellation in writing.